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📜 Terms and Conditions
Welcome to ShopTop! These Terms and Conditions govern your use of our website (www.shoptop.in) and mobile application, operated by ShopTop , based in Khirpai, West Bengal, India. By accessing or using our platform, you agree to comply with and be bound by these Terms.
Please read them carefully before using our services.
🏢 About ShopTop
ShopTop is an Indian eCommerce platform that promotes Made in India products and supports MSME businesses, artisans, and local entrepreneurs. We connect sellers and buyers across India through a secure and transparent digital marketplace.
🧾 Acceptance of Terms
By using ShopTop, you confirm that you are at least 18 years old and legally capable of entering into a binding agreement. If you do not agree to these Terms, please refrain from using our website or services.
🛒 Use of Website and Services
You agree to:
- Use ShopTop only for lawful purposes.
- Provide accurate and updated information while creating an account or placing an order.
- Not engage in fraudulent, harmful, or illegal activities.
- Not attempt to disrupt or damage the platform, servers, or networks.
ShopTop reserves the right to suspend or terminate your account if any misuse or violation of terms is detected.
🧍♂️ User Accounts
When you register on ShopTop, you are responsible for maintaining the confidentiality of your login credentials. You agree to:
- Keep your password secure.
- Notify us immediately if you suspect unauthorized access.
ShopTop is not liable for any losses resulting from unauthorized account use due to your negligence.
📦 Product Listings and Descriptions
All products listed on ShopTop are provided by registered sellers or vendors. We strive to ensure all product details are accurate, but:
- Product descriptions, images, and prices may occasionally contain errors.
- ShopTop reserves the right to correct any errors or update information without prior notice.
Products are available subject to stock and seller availability.
💳 Pricing and Payments
- All prices are displayed in INR (₹) and include applicable taxes unless stated otherwise.
- We use secure payment gateways for online transactions.
- Payments can be made via debit/credit cards, UPI, net banking, or other available options.
- ShopTop is not responsible for any transaction failure due to banking issues or third-party payment providers.
🚚 Shipping and Delivery
- Delivery timelines vary based on product type, location, and seller.
- ShopTop partners with verified logistics providers to ensure safe and timely delivery.
- Customers are responsible for providing accurate shipping details.
- Any delay caused by external factors (weather, strikes, courier issues) is beyond our control.
🔁 Returns, Refunds & Cancellations
- Customers can request returns or cancellations as per our Return & Refund Policy.
- Refunds will be processed through the original payment method within a reasonable period.
- Some items (like perishables, personal care, or customized goods) may not be eligible for return.
💬 Communication
By creating an account or providing your contact details, you consent to receive communication from ShopTop via email, SMS, or calls regarding orders, offers, and updates. You can opt out of promotional communication at any time.
⚖️ Intellectual Property
All content on ShopTop — including text, graphics, logos, images, and software — is the property of ShopTop or its partners and is protected under Indian copyright laws.
You may not reproduce, copy, or distribute any content without written permission.
🚫 Prohibited Activities
Users must not:
- Upload or distribute harmful software (malware, viruses, etc.)
- Misuse promotional offers or discount codes
- Impersonate other users or entities
- Post false reviews or misleading content
Any such actions may result in suspension or legal action.
🛡️ Limitation of Liability
ShopTop operates as a marketplace — not as the manufacturer of goods. Therefore, we are not liable for:
- Product defects, damages, or inaccuracies provided by sellers.
- Losses or damages resulting from unauthorized access to your account.
- Indirect, incidental, or consequential damages arising from use of our platform.
Our total liability, if any, shall not exceed the amount paid for the product in question.
🔒 Privacy & Data Protection
We respect your privacy and handle your personal data in accordance with our Privacy Policy. By using ShopTop, you consent to the collection and use of information as outlined there.
⚙️ Modifications to Terms
ShopTop may revise these Terms at any time to reflect changes in business operations, laws, or user feedback. The updated version will be posted on this page with a new “Last Updated” date.
Continued use of the platform after updates constitutes acceptance of the revised Terms.
🇮🇳 Governing Law & Jurisdiction
These Terms are governed by and interpreted in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Ghatal,West Bengal, India.
📞 Contact Information
For questions, complaints, or clarifications, please contact us:
ShopTop (MSME Registered)
📧 Email: contact@shoptop.in
📞 Phone: +91 8446402635
🏢 Office: Khirpai, West Bengal, India
👤 Grievance Officer: Kingshuk Santra (kingshuk@shoptop.in)
✅ A Final Word
At ShopTop, we strive to maintain transparency, fairness, and trust in every transaction. By using our platform, you become a part of India’s growing digital marketplace — built on the values of honesty, innovation, and empowerment through Make in India.
