Privacy Policy: Your Data, Our Promise 🔒

Welcome to ShopTop! 👋 We care deeply about your privacy and want you to feel safe when you shop with us. This page explains how we collect, use, share, and protect your personal information. When you use our website, you agree to the rules in this policy.

1. What Information We Collect About You 🤝

To give you the best shopping experience, we need to collect some information. Here’s what we might collect:

• Information You Give Us Directly:
  • Your Name: So we know who you are!
  • Contact Details: Like your email address 📧 and phone number 📱, so we can talk to you about your orders or important updates.
  • Delivery Address: 🏡 So your amazing products can find their way to your home.
  • Payment Information: 💳 Like your credit/debit card details (but we don’t store full card numbers, only what’s needed for secure processing) or UPI IDs, when you make a purchase.
  • Account Information: If you create an account, we store your username and password (encrypted for safety).
  • Your Messages: When you contact our customer support 💬 or leave reviews.
• Information We Collect Automatically (When You Use Our Site):
  • Device Info: What kind of phone 📱 or computer 💻 you’re using.
  • How You Use Our Site: Which pages you visit, what you click on, and how long you stay. This helps us make our website better!
  • IP Address: Your internet address, which helps us understand where our visitors are from and keeps our site secure.
  • Location Data: Sometimes, we might get general location info (like your city) from your IP address to show you relevant products.
• Information from Other Places:
  • Payment Partners: When you pay, our payment partners give us confirmation that your payment went through.
  • Shipping Partners: Our delivery companies give us updates on your package’s journey. 🚚

2. How We Use Your Information (Why We Need It) ✅

We use your information for important reasons, like:

• To Make Your Orders Happen: 🛍️
  • Processing your purchases and payments.
  • Delivering your products to your address.
  • Sending you updates about your order status.
  • Handling returns, refunds, and exchanges.
• To Improve Your Experience: ✨
  • Making our website easier and more fun to use.
  • Showing you products and offers that you might like.
  • Understanding what’s popular and what we can do better.
• To Talk to You: 📧
  • Sending you important notices about your account or our services.
  • Sharing special offers, new products, or news (if you say it’s okay).
  • Answering your questions and helping you with any problems.
• For Safety and Security: 🛡️
  • Protecting our website and you from fraud and bad activities.
  • Making sure our rules are followed.
• To Follow the Law: 📋
  • Meeting Indian laws and rules, like the Digital Personal Data Protection Act (DPDP Act), 2023, and tax laws (GST).
  • Clearly showing country of origin for products.
  • Handling any complaints or legal requests.

3. How We Share Your Information 🤝

We only share your information when it’s necessary and always with your privacy in mind.

• With Our Service Providers: We work with other companies to help us run our business. These include:
  • Payment Processors: Like banks and UPI providers, to handle your payments securely.
  • Shipping Companies: 🚚 To deliver your orders.
  • Technology Partners: To help us run our website and keep it safe.
  • These partners only use your information to do the jobs we ask them to do.
• With Sellers on Our Marketplace: When you buy a product from a seller on our platform, we share your order details (like your name, address, and product purchased) with that seller so they can fulfill your order. They are also required to protect your privacy.
• For Legal Reasons: If the law requires us to, or if a government agency or court asks for it, we might share your information. This includes following Indian regulations.
• For Business Changes: If we sell our business or merge with another company, your information might be transferred as part of that deal. We will let you know if this happens.
• With Your Permission: Sometimes, we might ask your permission to share your information for other reasons.

4. Your Rights: Your Data, Your Control! ✊

The Digital Personal Data Protection Act (DPDP Act), 2023, gives you important rights over your personal data. We fully support these rights:

• Right to Know (Access): You have the right to ask us what personal information we have about you and how we are using it.
• Right to Fix (Correction): If your information is wrong or incomplete, you can ask us to correct it.
• Right to Delete (Erasure): You can ask us to delete your personal information in certain situations.
• Right to Get Your Data (Portability): You can ask for a copy of your personal data in a format that’s easy to use, and you can ask us to send it to another service.
• Right to Say No (Withdraw Consent): You can change your mind and take back your permission for us to use your data at any time. If you do, we might not be able to offer you some services.
• Right to Complain (Grievance Redressal): If you have any concerns about how we handle your data, you can contact our Grievance Officer (details below). We promise to address your concerns quickly, usually within 48 hours.

To use any of these rights, please contact us using the details in the “Contact Us” section.

5. How We Keep Your Data Safe 🔒

We use strong security measures to protect your personal information from being lost, stolen, or used in a wrong way. This includes:

• Encryption: We scramble your data so only we can read it.
• Secure Servers: We store your information on secure computer systems.
• Access Control: Only authorized people can access your data, and they are trained to keep it safe.
• Regular Checks: We regularly check our security systems to make sure they are working well.

Even with the best security, no system is 100% foolproof. We do our very best to protect your data, but we cannot promise absolute security.

6. How Long We Keep Your Information ⏰

We keep your personal information only for as long as we need it to:

• Provide you with our services.
• Follow legal requirements (like tax laws).
• Resolve disputes or enforce our agreements.

When we no longer need your information, we will safely delete or anonymize it.

7. Cookies and Tracking Technologies 🍪

We use “cookies” and similar technologies (small files stored on your device) to:

• Make our website work better.
• Remember your preferences (like your language choice).
• Understand how you use our site, so we can improve it.
• Show you relevant ads.

You can control cookies through your browser settings. If you turn off cookies, some parts of our website might not work as well.

8. Links to Other Websites 🔗

Our website might have links to other websites that we don’t own or control. We are not responsible for the privacy practices of these other websites. We encourage you to read their privacy policies when you visit them.

9. Children’s Privacy 👶

Our services are not for children under 18 years old. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you think your child has given us their information, please contact us, and we will remove it.

10. Changes to This Policy 🔄

We might update this Privacy Policy from time to time. We will always post the new version on this page and update the “Last Updated” date at the top. We encourage you to check this page regularly to stay informed. If we make big changes, we will try to notify you directly (e.g., by email).

11. Contact Us ❓

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: cantact@shoptop.in
• Phone: +91 8172055635
• Grievance Officer:
  • Name: Kingshuk Santra
  • Email: Contact@shoptop.com
  • Address: Khirpai,West Bengal,India,721232

Last Updated: July 25, 2025