Refund Policy: Easy Returns, Happy You! 😊💰

Welcome to ShopTop! 👋 We want you to be absolutely thrilled with every product you buy from us. But we know that sometimes, things don’t go as planned. This Refund Policy explains how you can get your money back if something isn’t quite right.

1. Our Promise to You ✨

Your happiness is super important to us! We aim to make the refund process as fair, easy, and quick as possible. We want you to shop with confidence, knowing that we’ve got your back.

2. When Can You Get a Refund? (Eligibility) ✅

You can ask for a refund if:

  • The Product is Damaged: 💔 It arrived broken or not in perfect condition.
  • You Received the Wrong Item: 📦 We sent you something different from what you ordered.
  • The Product is Not as Described: 📝 What you received doesn’t match the description or pictures on our website.
  • Missing Parts: 🧩 The product is incomplete.
  • Within the Return Window: You request the refund within 15 days of receiving your order.

Important: For a refund, the item usually needs to be unused, in its original packaging, and with all tags attached.

3. What Can’t Be Refunded? (Non-Refundable Items) 🚫

Some items cannot be refunded, usually for hygiene or special reasons:

  • Opened Personal Care/Beauty Products: 🧴 Once opened, these can’t be returned unless they arrived damaged or wrong.
  • Digital Products: 💻 Software, e-books, or gift cards.
  • Personalized Items: 🎨 Products made just for you.
  • Items Marked “Final Sale” or “Non-Returnable”: 🏷️ If clearly stated at the time of purchase.
  • Items Damaged by Misuse: 🛠️ Products that break because they weren’t used correctly.

4. How to Ask for a Refund (The Process) 📝

Follow these simple steps:

  1. Contact Us: Get in touch with our friendly customer support team within the return window. You can email us at Contact@shoptop.in or call us at +91 8172055635. 📞📧
  2. Provide Details: Tell us your order number, the name of the item you want to return, and clearly explain why you want a refund.
  3. Send Photos/Videos: For damaged, wrong, or not-as-described items, please send clear photos or a short video showing the issue. This helps us understand and process your request faster. 📸
  4. Wait for Instructions: Our team will review your request and send you instructions on how to return the item (if needed). Please do not send items back before getting our instructions.
  5. Item Inspection: Once we receive the returned item, we will check it to make sure it meets the refund conditions.
  6. Approval/Rejection: We will let you know if your refund request is approved or rejected.

5. When Will You Get Your Money Back? (Timelines) ⏰

If your refund is approved:

  • We will process the refund within 7 business days after the returned item is inspected and approved.
  • The money might take an additional 7 to 15 business days to appear in your bank account or original payment method. This depends on your bank or payment provider.

6. How Your Refund Will Be Sent (Refund Method) 💳

  • Most refunds will be sent back to the original payment method you used (e.g., to your UPI ID, credit card, or digital wallet).
  • For Cash on Delivery (COD) orders, refunds will typically be issued as store credit or transferred to your bank account (we’ll ask for your bank details securely).

7. Who Pays for Return Shipping? 📦↩️

  • Our Fault (Damaged, Wrong Item, etc.): If the refund is due to our mistake (e.g., damaged product, wrong item sent), we will cover the return shipping costs.
  • Your Choice (Change of Mind): If you’re returning an item because you changed your mind or ordered by mistake, you might be responsible for the return shipping costs. This will be clearly communicated during the return process.

8. Special Note for International Imports 🌍➡️🇮🇳

Because your products come from all over the world, the refund process might sometimes take a little longer due to international shipping and customs checks. We appreciate your patience and will keep you updated every step of the way. Any import duties or taxes paid on the original order may or may not be refundable, depending on customs regulations.

9. Have Questions? We’re Here to Help! ❓

If anything in this policy is unclear, or if you have any questions about a refund, please don’t hesitate to reach out.

  • Email: Contact@shoptop.in
  • Phone: +91 8172055635
  • Address: Khirpai,Paschim Medinipur,West Bengal,721232
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Last Updated: July 25, 2025

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