Terms & Conditions: Your Agreement with Us ✅

Welcome to ShopTop! 👋 These rules (we call them “Terms & Conditions” or just “Terms”) explain how you can use our website and services. When you visit our website, create an account, or buy something, you agree to follow these rules. Please read them carefully!

1. What These Terms Are About 📜

These Terms & Conditions are a legal agreement between you (the user or customer) and ShopTop. This cover how you use:

• Our website: ShopTop
• Our mobile applications ShopTop
• Any services we offer through our platform.

2. Using Our Website & Your Account 🌐

Who Can Use Our Website?

You must be at least 18 years old to use our website and make purchases. By using our site, you promise that you are 18 or older.

Creating an Account 👤

• You might need to create an account to use some of our services, like making a purchase or tracking orders.
• When you create an account, you promise that all the information you give us is true, accurate, and complete.
• You are responsible for keeping your account password safe. Please don’t share it! If someone uses your account without your permission, please tell us right away.

What You Can Do on Our Site (and What You Can’t) 👍👎

• Do: Use our website to browse products, make purchases, leave reviews, and get help from customer support.
• Don’t:
  • Use our site for anything illegal or harmful.
  • Try to break into our website or steal information.
  • Post anything that is offensive, false, or breaks someone else’s rights.
  • Use our site to send spam or unwanted messages.

3. Products & Orders 🛍️

Product Listings & Information

• We work with many different sellers from around the world. They list their products on our marketplace.
• We try our best to make sure product descriptions, pictures, and prices are accurate. However, sometimes there might be errors. If you find one, please let us know!
• Important: We act as a platform to connect buyers and sellers. While we do quality checks, the sellers are responsible for the accuracy of their product information and the quality of their goods.

Pricing 💲

• Prices are shown in Indian Rupees (INR) and include applicable taxes (like GST) and import duties where stated. We aim for transparency so you know the full cost upfront.
• Prices can change without notice.

Placing an Order 🛒

• When you place an order, you are making an offer to buy the product(s) from the seller(s) through our platform.
• We will send you an email to confirm your order. This email means we have received your offer, but it doesn’t mean the order is final until the seller accepts it and prepares it for shipping.

Order Cancellations ❌

• We (or the seller) might cancel your order if:
  • The product is out of stock.
  • There’s a problem with payment.
  • There are issues with customs or shipping to your area.
  • We suspect fraud or a violation of our terms.
• If your order is cancelled, we will let you know and refund any money you’ve paid.

4. Payments 💳

• We offer many secure payment methods, including UPI, credit/debit cards, digital wallets, and Cash on Delivery (COD).
• All online payments are processed through secure payment gateways. We do not store your full credit card details on our servers.
• For COD orders, payment is due to the delivery person upon receipt of your package.

5. Shipping & Delivery 🚚

• We work with trusted shipping partners to deliver products from international sellers to your doorstep in India.
• Delivery times can vary depending on the product’s origin, customs clearance, and your location in India. We will provide estimated delivery times, but these are not guaranteed.
• You might need to provide necessary documents (like KYC details) for customs clearance of international shipments. We will guide you through this if needed.
• Any customs duties or import taxes, if not already included in the product price, will be your responsibility. We strive to include these upfront where possible.

6. Returns & Refunds ↩️💰

• Our return and refund policy is designed to be fair and easy to understand.
• You can find the full details of our return policy on our dedicated “Returns & Refunds Policy” page. Please read it before making a purchase.
• Generally, products must be returned in their original condition within a specified number of days.
• Refunds will be processed to your original payment method or as store credit, depending on the situation.

7. Your Responsibilities as a User 🤝

• You are responsible for providing accurate and complete information when creating an account and placing orders.
• You must keep your account details safe and confidential.
• You agree to use our website and services lawfully and ethically.

8. Intellectual Property 💡

• All content on our website, including text, images, logos, and software, belongs to ShopTop or our content suppliers and is protected by copyright and other intellectual property laws.
• You cannot use any content from our website without our written permission.

9. Disclaimers (What We Are Not Responsible For) 🚫

• We try our best to keep our website running smoothly, but we cannot promise that it will always be available or free from errors.
• We are a marketplace, connecting buyers and sellers. We do not manufacture the products sold on our site. While we perform quality checks, we are not directly responsible for any defects or issues with products that are the fault of the seller or manufacturer.
• We are not responsible for any issues that arise from your internet connection or device.

10. Limitation of Our Responsibility ⚖️

To the fullest extent allowed by law, ShopTop will not be responsible for any indirect, incidental, special, or consequential damages that come from using our website or buying products from it. Our total responsibility to you for any claims related to your use of the website will not be more than the amount you paid for the product(s) in question.

11. Governing Law & Solving Problems 🇮🇳

• These Terms & Conditions are governed by the laws of India.
• If there’s a disagreement or dispute, we will first try to solve it amicably through discussions.
• If we can’t solve it, the dispute will be handled by the courts in Ghatal,Paschim Medinipur

12. Changes to These Terms 🔄

We might update these Terms & Conditions from time to time. We will always post the new version on this page and update the “Last Updated” date at the top. We encourage you to check this page regularly to stay informed. If we make big changes, we will try to notify you directly (by email: contact@shoptop.in).

13. Contact Us ❓

If you have any questions about these Terms & Conditions, please contact us:

• Email: contact@shoptop.com
• Phone: +91 8172055635
• Address: Khirpai,West Medinipur,West Bengal,India

Last Updated: July 25, 2025